HELP CENTER
FAQs
Q: How do I sign up for a membership?
A: Simply choose your preferred membership tier on our Memberships page and fill out a short form with your child’s age, interests, and any developmental focus you'd like us to consider.
Q: Are the toys cleaned between rentals?
A: Absolutely! All toys are thoroughly sanitized and inspected for safety before they are delivered to the next family.
Q: Can I request specific toys?
A: While we primarily choose toys based on your child's age and interests, we’re happy to take special requests and do our best to include them when possible!
Q: What if a toy gets broken or lost?
A: We understand that accidents happen! Each membership includes a low-risk damage policy. Lost or severely damaged toys may incur a small replacement fee, but we always prioritize open, supportive communication.
Q: Do I need to return the packaging or lesson plans?
A: Please return all toys and containers, but the lesson plans are yours to keep! They’re designed for ongoing use with toys you already have at home.
Q: Do you offer discounts for families with multiple children?
A: Yes! We’re happy to offer a family discount for households with more than one child. Just reach out to us directly, and we’ll find the best plan to fit your family’s needs.
Q: What if my child loves a toy—can we keep it?
A: While we don’t sell the toys directly, we’re happy to provide you with links to purchase your favorites online—and we’ll always help you find the best deal!
Q: I’m visiting the Valley—can my toy tub be delivered to my Airbnb?
A: Absolutely! We love welcoming traveling families. We’ll drop off your toy kit right at your Airbnb door and pick it up when you check out—easy and hassle-free.
Q: Are the deliveries contactless?
A: Yes! All of our deliveries and pickups are contactless. We’ll coordinate with you to find a convenient time and simply leave the toy tub right at your doorstep.
Q: I’m concerned about porch theft—can the toys be handed to me directly?
A: Definitely. If you'd prefer a handoff, just let us know your availability and we’ll set up a time to personally deliver your toy tub.
Q: I want to use ClassWallet for payment, are there additional fees?
A: No! There are no additional fees if you would like to pay via ClassWallet!
Have more questions?
Cancellation a Policy
Our flexible cancellation is designed to provide you with peace of mind. In case your plans change, we offer easy cancellation options. Your satisfaction is important to us, and we aim to accommodate your needs effectively.